This website (hereinafter the “Website”) is an initiative of Elia System Operator SA-NV, with registered office at Boulevard de l’Empereur 20, 1000 Brussels, registered with enterprise number 0476 388 378, in the Brussels Business Register (hereinafter “Elia”).

Acceptance of general terms and conditions

We invite users to carefully read these general terms and conditions governing the use of our site. By using the Website www.power-in-balance.be users agree unconditionally to the general terms and conditions. Elia may change its general terms and conditions at any time.

Use of the site

The content of this Website is provided solely for users wishing to have general information about Elia and the risk of power shortage in Belgium.

The content of the Website may not be used as a basis for any assessment of Elia and may not, under any circumstances, constitute any arrangement binding upon Elia and its content is not enforceable against it. Nothing on the Website can be construed as an offer of purchase for the delivery of services or the conclusion of a contract.

Unlawful or prohibited use

The user undertakes to use this Website in compliance with all laws and legal and/or contractual provisions. The user may not use the Website in a manner which could harm the interests of Elia, its suppliers and/or customers.

Warranty and limitation of liability

Users acknowledge and accept that they use the Website under their own responsibility. Any content that is downloaded or acquired in any other way in connection with the use of the Website is done at the user’s own risk. Users acknowledge and accept that Elia cannot be held liable for any damage to their computer system or any loss of data incurred in connection with downloading any content.

This Website is provided as is and is accessible in accordance with its availability. Elia does not guarantee that the service will be provided without interruption, that it will fully meet users’ expectations, that it will be 100% reliable and/or free of errors, that the information obtained by using the service is accurate and true, or that any errors related to the service will be corrected.

Websites to which hyperlinks are included from the Website are not checked by Elia and Elia cannot be held liable for any inappropriate, illicit or illegal content on those websites or for the hyperlinks that those websites have to other websites. The presence on the Website of hyperlinks to third-party websites does not imply, under any circumstances, an approval or quality guarantee by Elia.

Generally speaking, Elia cannot be held liable (whether in contract, tort, delict, quasi-delict, statute or strict liability) under any circumstances for any direct or indirect damage, or for any damage of any kind, arising in connection with the use of the Website or the inability to use it for any reason whatsoever, even if Elia was previously made aware of such damage. Elia cannot be held liable under any circumstances for the acts of users of the Website.

Intellectual property rights

All materials available on this website (including, but not limited to, texts, pictures, images, icons, videos, software, databases and data) are protected by Elia’s or their author’s intellectual property rights.

Policy on the protection of privacy and confidentiality

Elia respects your privacy and always comply with relevant legal provisions (Belgian Personal Data Protection Act of 8 December 1992 on the protection of individuals with regard to the processing of personal data and on the free movement of such data).

This means that:

  • Private data are only collected and processed with the aim of providing you the requested data
  • These data are not communicated to subsidiaries for commercial purposes;
  • you can request to check your personal data by sending a mail to info@elia.be

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Disputes, jurisdiction and applicable law

These general terms and conditions are governed by Belgian law. Any dispute arising from, or related to, the use of this service will be subject to conciliation between the parties. Should such conciliation fail, the dispute will be referred to the courts of Brussels (Belgium). Elia reserves the right, at its discretion, to refer disputes to another court having appropriate jurisdiction.

Contact

Users may send in their comments, suggestions or concerns by post (Elia, Communication, Boulevard de l’Empereur 20, 1000 Brussels, Belgium) or via the contact form.